Around The Way Girl LLC

 Richmond, Virginia

This policy reflects the brand voice of Around The Way Girl LLC: purple for power, gold for integrity, lavender for calm, and turquoise for clarity. Every section is designed to feel safe, dignified, and community-centered.

Purpose & Identity

Around The Way Girl LLC (“ATWG”) is a trauma-informed transportation and mobility-support company based in Richmond, Virginia. All payments, bookings, and transactions processed through ATWG relate to transportation, accompaniment, and rider-care services designed for women, LGBTQIA+ riders, seniors, and vulnerable community members.

Accepted Payment Methods

• Major credit and debit cards
• Digital wallets (Apple Pay, Google Pay)
• Pre-paid ride credits
• Approved institutional invoicing (net-15 or net-30 terms upon approval)

All payments are processed securely. ATWG does not store full card details.

Payment Timing

• Payment is due at the time of booking unless otherwise stated.
• Institutional partners may operate on approved invoicing terms.
• Senior and care-based bookings may require pre-authorization to ensure availability and safety.

Pricing Transparency

Pricing is always communicated upfront and reflects ATWG’s commitment to clarity and dignity:

• Fares are based on distance, time of day, rider segment, and care-level needs.
• Peak pricing may apply during high-demand periods.
• Care-based add-ons (door-through-door support, wait-and-return, accompaniment) are itemized before payment.
• No hidden fees.

Cancellations & Refunds

ATWG honors both rider needs and driver time with a balanced, trauma-informed approach:

• Cancellations made more than 2 hours before pickup receive a full refund.
• Cancellations within 2 hours may incur a late-cancel fee.
• No-shows are non-refundable.
• Refunds for service concerns are reviewed with empathy and resolved promptly.

Disputes & Chargebacks

• Riders are encouraged to contact ATWG directly before initiating a bank dispute.
• Concerns are investigated within 5 business days.
• Documentation such as GPS logs, timestamps, and communication records may be used to resolve disputes.
• Chargebacks initiated without prior communication may delay resolution.

Safety & Conduct

• ATWG maintains a zero-tolerance policy for harassment, discrimination, or unsafe behavior.
• Drivers follow trauma-informed care practices at all times.
• ATWG reserves the right to refuse service when safety is at risk.

Data Privacy

• Rider data is used only for scheduling, safety, and service delivery.
• ATWG does not sell or share personal information with third parties.
• Sensitive information is handled with heightened privacy protocols.

ATWG complies with all applicable Virginia transportation, business, and consumer-protection laws. Policies may be updated periodically to reflect regulatory changes or operational improvements.

Final Note

Every policy at Around The Way Girl LLC is designed to honor autonomy, protect dignity, and ensure a safe, seamless experience for every rider.